Sanur, Bali – Friday, January 9, 2026 — Nusa Medica Clinic Group officially held the Grand Opening Nusa Medica Assistance (Sanur Office) as part of its strategic expansion to strengthen integrated medical coordination, emergency response, and stakeholder services across Bali and surrounding regions.
The inauguration of the Sanur office represents an important milestone for Nusa Medica Clinic Group, reinforcing its role as a trusted provider of comprehensive healthcare, emergency medical services, and medical evacuation support in Indonesia’s key tourism and residential destinations.
With this expansion, Nusa Medica Clinic Group now operates from two main office locations in Bali, each with distinct and complementary functions.
The Pemogan office serves as the center for Human Resources and Finance operations, supporting internal governance and organizational development. Meanwhile, the newly opened Sanur office functions as an operational hub that houses the Call Center, Insurance Patient Assistance Centre (IPAC), Board of Directors, and Marketing teams.
This strategic distribution allows Nusa Medica to optimize workflow efficiency while ensuring faster coordination for medical and emergency-related services.
According to dr. I Gde Yudha Kurniawan, Medical Director of Nusa Medica Clinic Group, the establishment of the Sanur office is a concrete step to enhance responsiveness and service integration.
“The opening of Nusa Medica Assistance in Sanur is part of our commitment to improving coordination and readiness in handling medical cases, especially those involving emergency services and insurance-based patients,” said dr. Yudha. “By centralizing our operational teams, we can ensure faster communication, better clinical decision-making, and more seamless collaboration with hospitals and insurance partners.”
The Sanur location was strategically selected due to its accessibility and proximity to major referral hospitals, insurance partners, and transportation routes, making it ideal for time-critical medical coordination.
The Sanur office operates as the nerve center for 24-hour medical call center services, handling emergency calls, doctor-on-call coordination, medical evacuation requests, and patient referrals across Bali, Nusa Penida, Nusa Lembongan, and the Gili Islands.
Through its IPAC division, Nusa Medica Assistance works closely with local and international insurance providers to facilitate guarantee letters, coverage verification, and administrative coordination—ensuring patients receive timely care without unnecessary delays.
Nusa Medica Clinic Group manages a growing network of clinics across Bali, Nusa Penida, Nusa Lembongan, and the Gili Islands, serving both local residents and international travelers.
Services include emergency care, doctor consultation, doctor on call, IV therapy, vaccinations, diagnostic services, medical standby for events, advanced ambulance services, and medical evacuation by land, sea, and air.
The Sanur office strengthens this network by acting as the central coordination point that connects clinics, hospitals, insurers, and emergency service providers under one integrated system.
With a dedicated team of medical professionals, multilingual call center officers, insurance coordinators, and experienced management, Nusa Medica Assistance continues to enhance service reliability and operational excellence.
The Grand Opening Nusa Medica Assistance (Sanur Office) reflects Nusa Medica Clinic Group’s long-term vision to support healthcare stakeholders, improve patient outcomes, and deliver fast, professional, and trustworthy medical assistance—whenever and wherever it is needed.(*)
